Cloudphysician RADAR - Refund Policy
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REFUND POLICY


  1. Introduction


    This Refund Policy ("Policy") governs the terms under which refunds are issued for payments made through the online wallet services provided by Cloudphysician Healthcare Private Limited ("Cloudphysician," "we," "us," or "our"). By using our services, you agree to the terms and conditions outlined in this Policy.

  2. Definitions


    • Client: Any individual or entity to whom we are providing our healthcare services as per the agreement signed between Cloudphysician and the client.

    • Payment Gateway: Phone Pe, the third-party service provider facilitating payment transactions.

    • Services: The healthcare-related services offered by Cloudphysician.


  3. Refund Eligibility


    1. Eligibility: Refunds are available under the following conditions:


      • Termination or Expiration of Agreement: In the event of termination or expiration of the agreement between the client and Cloudphysician, any surplus amount in the client's account shall be refunded upon the client's request.


  4. Refund Process


    1. Request for Refund: To request a refund, the client must contact our support team at finance@cloudphysician.net within 7 days of the occurrence of the eligible event. The request must include:

      • Proof of payment.

      • Any other relevant documentation or information.


    2. Review and Approval: Upon receiving a refund request, we will review the case and notify the client of the approval or rejection of the refund within 14 business days. If additional information is required, we may contact the client for further clarification.

    3. Issuance of Refund: If approved, refunds will be processed within 14 business days of approval. Refunds will be credited back to the original payment method used by the client unless otherwise agreed upon.

  5. Payment Gateway Terms

    All payment transactions are subject to the terms and conditions of Phone Pe. Any fees or charges incurred by the payment gateway are non-refundable and may be deducted from the total refund amount.

  6. Amendments


    Cloudphysician reserves the right to amend this Policy at any time. Any changes will be effective immediately upon posting on our website. Clients are encouraged to review this Policy periodically for any updates.

  7. Contact Information

    For any questions or concerns regarding this Refund Policy, please contact us at: Cloudphysician Healthcare Private Limited

    7, Bellary Road, Ganganagar, Bangalore – 560032 Email-finance@cloudphysician.net


  8. Governing Law


This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Bengaluru.



Acknowledgment


By using our services, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy.



This Refund Policy was last updated on 01/01/2025.